FAQS

Q: What sizes do your bandanas come in?

A: Our bandanas are sized in inches, and come in two styles; slip onto collar and snap closure. Please click here a detailed image of our sizing, which gives further details. 

Q: How can I send you our photos?

A: We would love to see your pets in our products, if you email us your reviews and photos, with your permission we can showcase them in our gallery page; you can also add them to your social media and tag us on Instagram here.

Q: How long does it take for my order to arrive?

A: We estimate no more than a week turn around in production and then the below delivery times (dependent on the time of year and your location).

Q: How are items posted?

A: Items will be posted by Royal Mail within the UK 1-3 business days, all of our products are sent using wrapping that is a minimum of 90% recyclable product.

A: Items posted OUTSIDE of the UK will be sent Royal Mail International Standard shipping (dependent on location 5-24 business days please contact in advance).

On receipt of your new accessories should there be any folds as a result of posting, a very light iron on a low/warm setting will help straighten things out (please DO NOT iron labels OR personalisation).

 

Q: My dog has a very large neck and shop bought items do not fit, do you do bigger sizes?

 

A: All of our bandanas, collars and snoods have size guides attached to them please visit our size guide page to see if any of our current sizes would fit, if not we can of course go bigger should you require, please get in touch here to discuss.

 

Q: What packaging do you use?

 

A: Where possible we operate to a minimum tolerance level when it comes to plastics and try to ensure our products are not posted using unnecessary plastic- all of our products are sent out in cardboard boxes, and items wrapped in tissue paper, all are minimum of 90% recyclable product.

Q: Help, there's something wrong with my order!

A:  We understand things aren't always perfect, if you are unhappy with your purchase we would kindly ask that you make contact in the first instance and we can dicsuss.

 

We can only provide a refund for the purchase price within 7 days of your order. 

 

Although every care is taken, owing to the nature of handmade products, items may have some very minor imperfections, but this is what makes them unique and show they have been made with love.

 

Refunds will only apply to products returned in a resalable condition, and at a cost to the buyer for the return postage (unless the product is deemed faulty by the seller).

Q: Are all your products handmade?

A: Yes, 100% of our items are handmade loving in the UK. Although every care is taken, owing to the nature of handmade products, items may have some minor imperfections, but this is what makes them unique and show they have been made with love.

Should your question not be answered here, please do not hesitate to get in touch via the contact us page, or drop us an email and we will be able to respond (usually within 12 hours)